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Refund policy

RETURNS AND REFUNDS

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Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Many types of products cannot be returned.

Items that cannot be returned:

* Gift cards

* Services

To make a return, you must present us with a receipt, delivery note or proof of purchase.

Refunds

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether or not to approve your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a short period of time.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card company as there may be a delay before your refund is officially posted.

Next, contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps you have not received your refund, please contact us at info@moulindechauvigne.com.

Sale Items

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges

We will only replace an item if it is defective or damaged. If you would like to exchange it for the same item, please send us an email at info@moulindechauvigne.com

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.