RETURNS AND REFUNDS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in approved and certified packaging for shipment.
You have 14 days to change your mind. It's yoursright to retract. If 14 days have passed since receiving your order, unfortunately we cannot offer you a refund or exchange.
Submit a return or exchange request
To request a return or exchange, you must notify us, specifying the reason, at the following address: firstname.lastname@example.org
Or via thesimplified spacefor returns.
Wine being a very sensitive and fragile product, we accept returns under certain conditions.
- The wine must be intact, unopened, in its original state;
- Inspecial approved and certified bottle packaging for shipping;
- Put in the package a proof such as the receipt, delivery note or invoice;
- Within 14 days from the date of customer receipt to supplier receipt.
First of all, if you have a question relating to our cuvées, contact us at the e-mail address:email@example.com . If, however, you wish to return one or more cuvées to us, here is the procedure to follow:
1) Pack carefully the cuvée(s) inspecial bottle packaging approved and certified for shipping, including proof (receipt, delivery note or invoice).
ATTENTION ⚠️ if you received your order in a personalized Moulin de Chauvigné pink box, please purchasea suitable boxfor the return ! Otherwise, beware of the breakage...
2) Complete your request back viasimplified space ;
3) Drop off your package at the drop-off point indicated;
4) We process the refund as soon as we receive your return.
If the returned product does not comply with the return conditions, the refund cannot be made in full.
Several types of products cannot be returned.
* Gift cards
We only replace if the item is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to firstname.lastname@example.org. Shipping costs are at our expense.
The refund of the article is possible.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a short maximum of 14 days.
If you partially return your order, the initial shipping costs will be retained. On the other hand, if you return your entire order, we will refund the shipping costs.
In both cases, the return costs remain your responsibility.
Late or missing refunds
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at: email@example.com.
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.